The work we do is just being present, being a non-judgmental ear so people can pretty much talk about anything. We're in this privileged position where we get to look into this open window into someone's life, see things that no one else has ever seen or shared. And we can make a difference just by being in the conversation.
Kat W, Lifeline Senior Coordinator
"Working as a volunteer answering Lifeline calls has definitely changed me. When you put down the phone, with another’s person’s thanks ringing in your ears – just for listening to them – it makes you feel good that you may have only been a part of their lives for 20 minutes, but you’ve made a difference. Sometimes a big difference.”
Keith C, Lifeline Volunteer
"You can receive challenging calls which remind you that being a volunteer is not always easy. But at the end of the day, this is about the helpseeker and you’ll find it very, very rewarding when you realise that you've made that little change in someone's life. That they’ve realised there is no point in enduring things alone when we are there to support them."
SuAnn Y, Crisis Supporter
Lifeline Adelaide's volunteers give their time, energy and expertise generously to achieve our Vision of an ‘Australia free of suicide', so that no person has to face their darkest moments alone.’ Lifeline is truly grateful for the support of our volunteers.
Why do people volunteer to be a crisis supporter?
To connect with others
To offer hope
To give back to the community
To volunteer locally and have an impact nationally
To make new friends
To develop new skills for personal and professional growth
To join the Lifeline communitiy
What does a crisis supporter do?
Once accepted, you will complete training to become a qualified Crisis Supporter
Depending on your training, you will respond to people in need of support on the phone, via web chat or through Lifeline Text
You will listen to what's going on for the person who has contacted you
If needed, you will create safety plans for help seekers
What traits do I need to have?
Committed to helping others
Desire to make a positive difference
Who can become a crisis supporter?
Anyone is eligible to apply, provided the following criteria are met:
Must be 18 years or over
Must be willing to undertake a Criminal Record Check prior to acceptance into training
Must be an Australian resident
Must demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description
Must be willing and able to meet all annual accreditation requirements, including regular shifts, logged in hours, professional development and supervision
Become a volunteer
To become a telephone volunteer Crisis Supporter for Lifeline Adelaide's Crisis Support service - 13 11 14 - you'll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you'll be confident, skilled, and able to provide support to Lifeline's callers in their time of emotional distress and crisis. This is a very rewarding volunteer opportunity.
Units of competency
Lifeline Adelaide delivers the training on behalf of Lifeline Australia RTO 88036 and complies with the Standards for Registered Training Organisations (RTO).
Lifeline Crisis Supporter Workplace Training (CSWT) offers a nationally recognised qualification CHCSS00113 Crisis Support Skill Set which includes the following three units of competency:
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS019 Recognise and respond to crisis situations
CHCCCS028 Provide client-centred support to people in crisis
Annual accreditation requirements
To maintain your accreditation as a telephone crisis supporter it's important to remember that you must:
Have a minimum 92 logged in hours on the phone
Have a minimum 8 hours of professional development per year
Participate in regular supervision and call coaching
Undergo a Criminal Record Check every two years
Crisis Supporter training course information
Download the pre-enrolment course information booklet
Want to get involved through fundraising?
Every dollar you raise can save lives by helping support Lifeline Adelaide answer calls from people in crisis.
You can set up your own fundraising page and get your friends, family and work colleagues involved. Or we can provide you with a unique fundraising event page that you can share via email and social media, and easily see who is supporting your activity and how much money is being raised.
Contact us for our Community Fundraising Pack for tips and resources to help make your fundraising event a success.
Ready to start fundraising on behalf of Lifeline Adelaide? Please fill out our Community Fundraising Proposal Form.