By volunteering your time and skills you can help people in crisis.

One of the busiest centres in Australia, Lifeline Adelaide answers more than 34,000 calls and 12,000 online chats each year. It takes a team of more than 200 dedicated volunteers to ensure that we are available to support people in crisis 365 days a year.

For more than 50 years, Lifeline Adelaide has relied on volunteers to provide this essential crisis support service to the community. Can you help us continue to save lives?


The five-step process


Frequently asked questions

Who can become a Lifeline volunteer?

Lifeline looks for people from all walks of life who would like to make a commitment to do regular volunteer work. You will be willing to learn new skills, support others and support our vision and values. Anyone can apply, provided you are an Australian resident over the age of 18 and willing to undertake a National Police Clearance. 

What’s in it for you?

As well as doing something positive to support your community, there are a number of personal benefits to volunteering with us:

  • personal and professional growth
  • training and development opportunities
  • learning new skills
  • meeting people and making new connections
  • becoming a valued member of the Lifeline Adelaide community
  • knowing that by volunteering you really are making a difference!

What does volunteering involve?

Being a Lifeline volunteer is very rewarding but also requires significant commitment. Potential volunteers need to attend an information session to find out more about the recruitment and training process – this will help you to make an informed decision before taking on the role.

To become an accredited Crisis Supporter, you must complete specialist Crisis Supporter Workplace Training (CSWT). This training costs our organisation $2900 per person, including a contribution of $600 from all new volunteers.

The CSWT program comprises:

  • a 6-week training course run from 9am – 5pm on Saturdays
  • online learning modules
  • face-to-face assessment and observation shifts.

Annual accreditation requirements:

  • minimum of 92 hours on the Lifeline phones
  • minimum of 8 hours professional development (organised by Lifeline)
  • regular supervision and call coaching
  • National Police Clearance every two years.

Click here to register your interest in becoming a volunteer Crisis Supporter.