People may at times find themselves in a counselling role by accident, as a result of conversations or requests from customers, colleagues, friends or others. This workshop provides practical and effective skills to step into the shoes of a counsellor, and be prepared to respond to and support others when they’re angry, distressed or experiencing a challenging time.

Learning outcomes
By the end of this course participants will be able to:

  • identify signs of people needing emotional support
  • improve communication and active listening skills
  • practice counselling techniques relevant to participants’ roles
  • learn techniques to appropriately respond to aggressive or distressed clients, and crisis situations
  • understanding of mental illness and suicide intervention
  • gain helpful support options and referrals
  • develop skills to maintain own professional boundaries and self-care strategies.