In the workplace, employees will likely encounter customers who may be experiencing mental illness and not knowing how to respond can cause considerable stress. This awareness training is designed to enable participants to ‘recognise, respond, and refer’ when working with someone who has a mental illness.

Participants learn to recognise and respond appropriately to common mental health concerns including anxiety, depression, bipolar disorder, substance use disorder and psychosis. A module on self-care is included to ensure that participants take responsibility for their own wellbeing.

Learning outcomes
By the end of this course participants will be able to:

  • recognise, respond and refer when working with someone who has a mental health issue and check their safety
  • recognise common mental health concerns, including anxiety, depression, bipolar disorder, substance use disorder and psychosis
  • develop an understanding of crisis situations, including suicidal thoughts and behaviours, non-suicidal self-injury and panic attacks
  • appropriately respond and support individuals experiencing a mental health crisis
  • provide useful supports and referrals
  • develop own self-care strategies and building personal resilience.